Shipping policy

Proud Grandma Co. Shipping Policy explains how shipping works for orders placed on our website, what to expect after checkout, and how to get help if you have a delivery issue. We aim to make the process simple, clear, and stress free, especially since many of our items are purchased as meaningful gifts. 

Shipping rates and free shipping

Shipping costs (if applicable) are shown at checkout before you place your order. We also offer free shipping on all orders over $249.99. 

Processing and delivery estimates

We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. 

Tracking information

When available, tracking details will be included in your shipping confirmation so you can follow your package as it moves through the carrier network. If your tracking appears delayed, it often updates after the carrier receives and scans the package.

Address accuracy and changes

Please double check your shipping address at checkout. If you notice an error after ordering, contact us as soon as possible through our contact page so we can help if the order has not already moved forward in processing. 

Shipping delays and carrier issues

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. 

Returns

Our store offers a 30 day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions listed in our Refund Policy. For full return details, please review that policy before sending anything back. 

If you have any questions about this Proud Grandma Co. Shipping Policy, please reach out via our contact page and include your order number and delivery details so we can help faster.